Returns and Credit Procedures

Product Damaged on Delivery

  • Goods damaged in transit must be checked and verified before signing the delivery note from courier or haulier.
  • If Proof of Delivery (POD) is signed to accept goods in good condition then credit cannot be issued in full if notified later.
  • Any damaged goods must be notified in writing within 7 days of receipt of goods by fax (+44 1942687070) or email, otherwise a credit cannot be issued.
  • On notification, we will contact you within 48 hours for confirmation and arrange whether to dispose of the goods or for a collection to be organised and an Returns Merchandise Authorisation (RMA) number will be issued.
  • Goods disposed without our authorisation will not be credited.
  • Credits will not be issued until the goods have been returned, checked and verified to be damaged.
  • On confirmation, a Credit Note will be issued and payment made or deducted from Invoices at the end of each fiscal month.


Manufacturers' Faulty Product

  • Our company policy is "Manufacturer's Faulty Goods" will only be credited if purchased within 12 months from last invoice date. However, we generally extend this date as a gesture of goodwill to 18 months, this is to allow for a period of 6 months for stock to be within the distribution chain and time on-shelf. Products outside these periods will be classed as "Too old for Credit".
  • Goods that have developed a Manufacturer's Fault must be notified in writing by office fax (+44 1942 687070) or email (collections@laltex.com), with full product code, quantity and the reason for the fault.
  • On notification, we will contact you within 48 hours for confirmation and arrange whether to dispose of the goods or for a collection to be organised and an RMA number issued.
  • Goods must not be disposed without our authorisation.
  • Credits will not be issued until the goods have been returned, checked and verified for fault and only genuine faulty goods will be credited.
  • On confirmation, a Credit Note will be issued and payment made or deducted from Invoices at the end of each fiscal month.

Pricing Errors / Goods send in error

  • Any "Pricing Errors" must be notified in writing with 7 days of receipt of goods.
  • If Goods are sent in "Error" by us then these will be credited in full, and a collection arranged.